FAQ

Frequently Asked Questions (FAQ)

1. How long does delivery take?
Delivery usually takes 3–7 business days depending on your location.

2. Do you offer Cash on Delivery (COD)?
Yes, COD is available on selected orders.

3. What are the shipping charges?
Shipping charges depend on your order value and location. Free shipping may apply on certain orders.

4. How can I track my order?
You will receive a tracking link via SMS or email after your order is shipped.

5. Can I cancel my order?
Yes, you can cancel your order before it is shipped.

6. Do you accept returns?
Yes, we accept returns within the return period mentioned on our policy page.

7. How do I request a return?
You can contact our support team with your order details to initiate a return.

8. When will I get my refund?
Refunds are processed within 5–7 business days after approval.

9. What if I receive a damaged product?
Contact us within 24–48 hours with images, and we will resolve it quickly.

10. Are your products original?
Yes, we ensure all products meet quality standards before listing.

11. Can I change my address after placing an order?
Yes, you can request changes before the order is shipped.

12. What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and COD.

13. Is my payment information secure?
Yes, all payments are processed through secure gateways.

14. Do you deliver across India?
Yes, we deliver to most locations across India.

15. What if my order is delayed?
You can contact support, and we will update you with the latest status.

16. Can I place bulk orders?
Yes, for bulk orders, contact our support team.

17. Do you offer discounts or deals?
Yes, we run offers from time to time. Check the homepage for updates.

18. Will I get an invoice?
Yes, an invoice is provided with every order.

19. What if I entered wrong details?
Contact us immediately to correct the information.

20. How can I contact support?
You can reach us via email or WhatsApp for quick support.

21. Do you replace defective products?
Yes, replacements are provided as per our return policy.

22. Are there any hidden charges?
No, all charges are clearly mentioned at checkout.

23. Can I order without creating an account?
Yes, guest checkout is available.

24. How do I know my order is confirmed?
You will receive a confirmation message after placing your order.